Privacy Policy

1. Introduction

RA Coastal Builders Pty Ltd trading as Auscoast Builders (ABN 20 642 591 955) ("Auscoast Builders", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website, over the phone, by email, in person, or through any other interaction with Auscoast Builders in the course of providing roof repairs or related building services across Queensland and New South Wales.

2. What personal information we collect

Depending on how you interact with us, we may collect:

• Name, address, phone number, and email address

• Property details relevant to a quote or job (e.g. address, roof type, photos of damage)

• Proof of Capacity to Pay 

• Communications you send us, including enquiries, feedback, or complaints

• Technical information collected automatically via our website, such as IP address, browser type, and pages visited (e.g. via cookies or analytics tools)

3. How we collect personal information

We generally collect personal information directly from you, including when you:

• Submit an enquiry through our website

• Contact us by phone or email

• Engage us to carry out repair work

4. How we use personal information

We use personal information to:

• Provide quotes and carry out roof repair and building services

• Communicate with you about your job, including scheduling and updates

• Process payments and maintain business records

• Respond to enquiries, feedback, and complaints

• Improve our website and services

• Comply with our legal and regulatory obligations, including under Queensland Building and Construction Commission (QBCC) and NSW licensing requirements

We will not use your personal information for a purpose other than what it was collected for, unless you would reasonably expect that use, we have your consent, or it is otherwise required or authorised by law.

5. Disclosure of personal information

We may disclose your personal information to:

• Subcontractors, suppliers, and trades engaged to carry out work on your property

• Our professional advisers (e.g. accountants, lawyers), where necessary

• Payment processors and IT service providers who support our business operations

• Regulatory bodies, where required by law (e.g. QBCC)

We do not sell your personal information to third parties. We will not disclose your information overseas unless required to use an offshore service provider (for example, cloud storage or website hosting), in which case we will take reasonable steps to ensure that provider handles your information consistently with the APPs.

6. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the Site. You can control or disable cookies through your browser settings; however, this may affect how the Site functions.

7. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, insurance, or reporting requirements. When no longer required, we take reasonable steps to securely destroy or de-identify the information.

9. Access and correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

10. Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us using the details below so we can investigate. 

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this website and applies from the date it is published.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.